AI automation for clinic groups, dental practices and labs in the UAE
The patient is registered and the cover confirmed before the appointment, and the claim leaves complete the first time.
The registration details, the insurance card, the plan rules and the approval reference are read as they arrive and checked against what this payer actually requires before a slot is confirmed. What is missing is named while the patient is still on the phone, and what cannot be settled stops at a person with the reason attached.
Four jobs a clinic group repeats.
The new patient file
Registered and covered before the appointment, not after it.
A new patient arrives as separate pieces: the registration details, the card, the plan rules, and whatever this payer wants attached before it will confirm anything. Each is read and checked against that payer’s own requirements, and what is missing is named while there is still time to get it.
The claim and the resubmission
Out complete, and back on the day it bounces.
A claim goes out, a rejection returns later with a reason code, and someone opens three screens to work out which part of the file the payer disagreed with. Rejections are read as they land, sorted by what actually caused them, and the resubmission is assembled with the missing piece already attached.
The credentialing file
Current in every branch, without anyone holding the calendar.
The licences, the permits and the practitioner files each renew on their own date, in their own branch, to their own authority’s list of requirements. The windows, the documents each authority asks for and the ones already on file are tracked and assembled, and what needs a signature reaches the person who signs.
The supplier statement
What was billed, against what was received.
The statement, the orders raised and what each branch actually took in rarely agree, and the gap shows up at month end. Statements are matched against orders and receipts as they arrive, and only the lines that disagree reach the finance manager.
Practice management software ends at the login.
It stores the file, and the checking still happens in someone’s head. Runbook arrives knowing your group, because writing down how a patient actually gets from the first call to a confirmed appointment is where we start.
You own it. No seat bill.
It runs in your cloud account. If you stop paying us, it keeps running. What stops is us watching it, fixing it and extending it.
How the work runs.
The audit
We sit with the people who make the calls and read everything they read, including the exceptions that are not written down anywhere. You get the work mapped, the jobs ranked worth programming and not, and the value case in your own numbers.
The build
The data layer first, then the agents on top of it. It ends in production, inside the systems your team already opens, not in a pilot.
The run
We watch it and extend it as the work changes. Failures reach us before they reach you.
You leave the first meeting with a one-page sketch of the job you brought.
Questions clinic groups ask.
Does any of this touch clinical work?
No. Runbook works on the operations side of a clinic group: registration and cover, claims and resubmissions, credentialing and licensing files, supplier statements and the scheduling around them. Nothing we build reads, interprets or decides anything clinical, and clinical judgment stays entirely with your clinicians.
Registration only takes a few minutes per patient. Is it worth programming?
The cost does not land at registration. It lands when an appointment moves because cover was not confirmed in time, when a claim is rejected on a detail that was set once and never checked again, and when a patient is treated before anyone has established who pays. Those three reach different desks in different months, so none of them is traced back to the file that produced them. Runbook programs that file, and it is the file the claim is later built from.
Every payer wants something different. Can a system hold that?
Yes, and the differences are the point. Runbook writes down what each payer actually requires, including the rules your team knows but nobody has ever written down, and the system checks each file against the requirements of the payer it is going to. Where a payer changes its rules, the rule is updated in one place rather than in the heads of the people who happened to learn it.
We run several branches on different systems. Does that matter?
It is the normal starting point, and the work begins by reading what each branch actually does and where each system holds it, including the spreadsheets that never made it into anyone’s diagram. One set of rules then runs across all of them, so no branch has to move onto the same software first for the work to start.
How long does it take?
The scope, the fee and the finish date are agreed with you in writing before anything starts. We do not publish a length, because it follows the size of the operation, how many systems the work touches and what condition the data is in.
Who owns it when you leave?
You do. The code, the credentials and the documentation sit in your accounts and under your name from the day we start. It runs in your cloud account, and if you stop paying us it keeps running.
What does the first meeting cost?
Nothing. It is forty five minutes, and you leave with a one-page sketch of the job you brought: the steps as they run today, where the line would sit, and what we would measure.
What happens when the cover cannot be confirmed?
It stops. Every job Runbook builds has a line drawn in it, agreed with you before anything is switched on, and the system does not cross that line alone. When a file falls the wrong side of it, the work stops at a named person with the reason attached and the file already assembled, so the decision is the only thing left to make.